FAQ
How do I book in?
To make a reservation, you have two options. First, you can use the form attached under our "Book Now" page on our website. Simply fill out the required information and submit the form, and our team will get back to you to confirm the reservation.
Alternatively, you can also make a reservation by contacting us through WhatsApp. Send us a message with your desired date, time, and any specific requirements you may have, and we will assist you in securing the booking.
Please note that to confirm your reservation, we require full payment. This helps ensure that your booking is secured and guarantees your spot for the desired date and time. Our team will provide you with the necessary payment details and guide you through the process.
What happens on the event day?
On the event day, our team will ensure that everything is set up and ready for your picnic experience. We will arrive approximately 30-40 minutes before your booking time to secure a spot at the beach/park and get the setup ready. For larger group bookings, we may arrive 1-1.5 hours in advance to ensure ample space and time for setup.
Once we have secured a spot, we will send you a Google pin location so that you can easily find us. This will help you navigate to the designated area where your picnic will take place.
After you have finished enjoying your picnic, our team will return to dismantle and pack down the setup. This ensures a hassle-free experience for you, as we take care of the cleanup process.
Rest assured that our team is dedicated to providing you with a seamless and enjoyable event day experience. If you have any further questions or concerns, please feel free to reach out to us.
Are there any alternatives in case of special weather conditions?
Weather & Rescheduling Policy
Hong Kong weather can be unpredictable. We monitor the forecast closely and will contact you the day before and again on the morning of your event if weather conditions may affect your picnic.
Please note: Light rain or drizzle does not automatically mean that an outdoor picnic will be cancelled. By choosing an outdoor picnic, clients acknowledge and accept the possibility of changing weather conditions.
If you prefer not to proceed with an outdoor picnic due to weather, you may choose:
1. Move Indoors
Relocate the setup to a suitable covered venue, private residence or hotel room, subject to availability and any applicable venue fees.
2. Reschedule
Move your picnic to another available date free of charge.
3. Cash Refund
Cancel your booking and receive a refund, less a HK$50 service fee.
Timing
More than 4 hours before your booking:
You may reschedule, move indoors or request a refund less the HK$50 service fee.
Less than 4 hours before your booking:
If our team and vehicle have already been dispatched, delivery/logistics costs will apply.